Podcast:
In This Episode You Will Discover:
The Lost Art in Business: The way customers are handled today
How customers can buy more and refer more, if handled the right way
How people are taking their customers for granted, due to acquiring them easily via digital campaigns these days
Its far cheaper to sell to your existing customers than to acquire a new one
Importance of Customer Value and Experience
How do you stand out when selling a commodity
What’s the one big thing that you can do to ensure that every customer remembers you as a unique and fun experience
How to start from one thing for unique customer experience and do it well
How to humanize the customer experience and stepping out of the digital world
How to turn buyer’s remorse into buyer’s anticipation
To cover the window of downtime till your customer receives his purchase
Engaging your customers during the gap time with prerequisite work, announced bonus, etc.
How to maintain customer’s excitement during the delivery process
Covering the gap-time is essential for long-term retention, repeat buying and ultimately referral
How you can make the delivery box as your mini sales person
Every customer is a potential repeat customer and a potential referral
How to use social media for giving customer experience
Putting up benchmarks for customers experience and value
Resources:
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